Right Direction Behavioral Health, LLC is strongly committed to respecting the basic human rights, worth and dignity of everyone receiving services. In addition, as a client here, you have the legal rights which are guaranteed by the constitution and state and federal laws and regulations.
Client Rights Advocate
Raneisha Felder
3659 Green Road Ste. 220.
Beachwood, OH 44122
(216) 260-9022 Ext. 106
Ohio Mental Health & Addiction Services (OhioMHAS) Patient
Rights (5122-26-18)
Except for clients receiving forensic evaluation service as defined in rule 5122-29-07 of the Administrative Code from a certified forensic center, or attending a driver intervention program as defined in rule 5122-29-12 of the Administrative Code, each client has all of the following rights:
(1) The right to be treated with consideration and respect for personal dignity, autonomy and privacy;
(2) The right to reasonable protection from physical, sexual or emotional abuse, neglect, and inhumane treatment;
(3) The right to receive services in the least restrictive, feasible environment;
(4) The right to participate in any appropriate and available service that is consistent with an individual service plan (ISP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person’s participation;
(5) The right to give informed consent to or to refuse any service, treatment or therapy, including medication absent an emergency;
(6) The right to participate in the development, review and revision of one’s own individualized treatment plan and receive a copy of it;
(7) The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others;
(8) The right to be informed and the right to refuse any unusual or hazardous treatment procedures;
(9) The right to be advised and the right to refuse observation by others and by techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology. This right does not prohibit an agency from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathrooms or sleeping areas;
(10) The right to confidentiality of communications and personal identifying information within the limitations and requirements for disclosure of client information under state and federal laws and regulations;
(11) The right to have access to one’s own client record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the treatment plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction;
(12) The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary;
(13) The right to be informed of the reason for denial of a service;
(14) The right not to be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws;
(15) The right to know the cost of services;
(16) The right to be verbally informed of all client rights, and to receive a written copy upon request;
(17) The right to exercise one’s own rights without reprisal, except that no right extends so far as to supersede health and safety considerations;
(18) The right to file a grievance;
(19) The right to have oral and written instructions concerning the procedure for filing a grievance, and to assistance in filing a grievance if requested;
(20) The right to be informed of one’s own condition; and,
(21) The right to consult with an independent treatment specialist or legal counsel at one’s own expense.
Grievance Process
The grievance process begins when a client files a grievance with the Client Rights Advocate. The grievance must be in writing and must be signed and dated. The Client Rights Advocate will take all necessary steps to assure compliance with the grievance procedure. If needed, the grievance can be given verbally to the Client Rights Advocate who will be responsible for preparing the written text of the grievance and will attest to its authenticity.
- The written grievance must clearly state the nature of the complaint. It should include the date and time of the incident as well as the names of all individuals involved, and a description of the incident. You have the opportunity to file a grievance within a reasonable period of time from the date the grievance occurred; however, you are encouraged to bring your complaints as soon as possible to a Client Rights Advocate. The agency will assure you promptly accessibility to the Client Rights Advocate.
- The Client Rights Advocate will send a written acknowledgement of receipt of your grievance within 3 business days of it being received. It will include the date your grievance was received, a summary of your grievance, an overview of the grievance investigation process, a timetable for completion of the investigation and notification of the resolution, and the treatment provider contact name, address, and telephone number.
- The Client Rights Advocate will investigate the grievance on your behalf, seeking a resolution to your grievance.
- Resolution to your grievance must be made within twenty business days from the time your grievance was filed. If applicable, any extenuating circumstances to extend this time period will be documented in the grievance and written notification will be provided.
- If all involved parties can reach a resolution, the written resolution will be provided, and the process will be concluded.
- If a resolution is not reached, then the Client Rights Advocate will arrange for you to present your grievance to the Executive Team, which is composed of at least three Senior Level Managers.
- The Executive Team will meet with you to discuss your concerns. If you wish, you may have assistance from the Client Rights Advocate or outside representative during your meeting.
- The Executive Team will also speak with staff involved and may request to speak to any witnesses.
- After the meeting, the Executive Team will provide, in writing, their findings and explanation of the resolution to your grievance.
- You may also choose to contact any of the agencies listed on the following page to file a grievance or to further pursue your concerns if you are dissatisfied with the resolution presented by Right Direction Behavioral Health Services.
Outside Organizations for External Grievances
- The Joint Commission, 1 Renaissance Blvd. Oakbrook Terrace, IL 60181. Phone: (800) 994-6610.
- Alcohol, Drug Addiction & Mental Health Services Board of Cuyahoga County, Client Rights Officer or Consumer Relations Specialist, 2012 West 25th St., 6th Floor, Cleveland, OH 44113 Phone: 216-241-3400;
- Ohio Department of Mental Health and Addiction Services, 30 East Broad Street, 11th Floor, Columbus, OH 43215 Phone: 614-466-7228;
- Disability Rights Ohio, 200 Civic Center Drive, Suite 300, Columbus, OH 43215 Phone: 614-466-7264;
- U.S. Department of Health & Human Services, Civil Rights Regional Office, 233 North Michigan Avenue, Suite 240, Chicago, IL 60601 Phone: (800) 368-1019
***The written grievance and all corresponding documentation will be kept on file at the RDBHS main office for at least 2 years from the date of resolution, to include:
- A copy of the grievance
- Documentation reflecting the process used for resolution/ remedy of the grievance
- If applicable, documentation of extenuating circumstances for extending the time period for resolving the grievance beyond 20 days.